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Business Process Analyst

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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.


The Business Process Analyst formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems requirements for the Bureau of Trust Fund Administration (BTFA). This position leads BTFA Stakeholder requirements gathering sessions, business change management, translates business requirements into detailed technical system specifications and serves as the liaison between client stakeholders and the technical project team.  


Essential duties and responsibilities include the following. Other duties may be assigned.

Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.

Draws inferences from process details and links these inferences to the big picture by considering business objectives in identifying process improvements. 

Structures a large amount of information within a process framework.

Analyzes business processes and workflows with the objective of finding out how they can be improved or automated.

Facilitates process workshops, meetings and documents any information elicited using process maps and business requirements documents.

Documents procedures and presents new process designs to stakeholders for discussion.

Performs research and provides analytics support for assessing and improving analytic maturity within the organization, communications planning and outreach, and logistics analysis for organizational improvements.

Formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry (trust funds) requirements.

Performs business analysis while considering the business implications of the application of technology to the current and future business environment.

Develops user interface designs, screenshots, walkthroughs, workflows, uniformly structured use cases and supplementary specifications. Provides expertise and support for documented requirements traceability.

Supports logistics analysis capability and organizational improvements including support to the organizational analysis processes, strategy, workforce planning and staffing analysis, data and infrastructure assessment, alignment and access.

Performs quality assurance reviews of existing processes and documentation.

Effectively communicates organizational workflows and detailed technical requirements specifications, both verbally and in writing, to all project team members, client stakeholders and senior management.

Pays strong attention to change management implications of system reviews as well as cost and schedule management. Prepares periodic reports regarding status of contract schedules and budgets. 

Performs a variety of complex deliveries including project and process workflows and interfaces to existing dashboard tools. Effectively interfaces with senior customer officials, management and field operations. 

Monitors progress and resolves any identified issues affecting successful project / program completion.

Ensures compliance with all contractual requirements.

Responsible for effective communication with client and BTFA stakeholders.

Responsible for aiding in own self-development by being available and receptive to all training made available by the company.

Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.

Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and co-workers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.


Bachelor's degree and a minimum of five (5) years’ relevant experience, or equivalent combination of education / experience.


Knowledgeable in the analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications

Operational knowledge and understanding of a software development environment

Uses analytical and problem-solving skills as well as excellent diagramming and communication skills

Advanced ability in requirements gathering and elaboration

Demonstrated proficiency in eliciting user preferences around specific interface behaviors and related functionality

Ability to be self-motivated and to independently rely on system documentation for learning complex workflows of a customized enterprise change management system

Exceptional analytical, problem-solving and critical thinking skills

Excellent verbal and written communication skills

Ability to communicate / explain technical information clearly and concisely to a broad range of people with varying levels of technical expertise

Ability to work both independently and in a team environment



Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


Ability to read, analyze and interpret technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protects status.


If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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