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Business Analyst - EMS

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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.


The Business Analyst – Enterprise Mobile Support (EMS) provides support to Universal Service Administrative Company (USAC) for the Division of Program Management and Budget (OMB) in a manner that meets OMB and Health and Human Services (HHS) requirements. This position develops training content for the learning management system and translates complex business information into employee friendly language, facilitating transparent and accurate communications with our internal customers.


Essential duties and responsibilities include the following.  Other duties may be assigned. Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.

Collaborates and communicate with Subject Matter experts (SMEs) and other colleagues to develop training content for the learning management system.

Designs and develops engaging learning content, designs templates, eLearning modules and program materials.

Translates complex business information into employee friendly language, facilitating transparent and accurate communications with our internal customers.

Ensures that all work meets established content guidelines and standards as provided by the department SME.  

Creates and manages a detailed content production schedule.

Reviews agency analyses of alternatives (AoA), drafts business cases and makes recommendations to OMB.

Assesses customer and stakeholder satisfaction with common contract solutions and strategies.

Regularly reviews practices that are suitable for business process reengineering and works with stakeholders to identify and eliminate steps, including those that have traditionally been viewed as foundational, that impede economy and efficiency or whose costs outweigh the benefits.

Develops and helps in the development of vendor management strategies. Engages with industry and other interested external stakeholders on a continuous basis to inform market intelligence, including industry best practices, strategy development, and appropriate criteria for identifying solutions.

Assists in development and management of resources to support business analysis activities. This includes the Acquisition Gateway, dashboards, and other tools to enable the efficient analysis of spend under management and market intelligence. Uses tools to compare prices paid or labor rates based on relevant criteria, such as years of experience, educational level, and personnel security requirements.

Writes, proofreads and edits content and curriculum for training program modules.

Manages shared mobile services email inbox throughout each day and takes appropriate action to address each email.

Keeps the Manager and Director updated on all pending actions requiring their attention to ensure timely completion.

Manages incoming requests for new services and devices submitted through SharePoint and ServiceNow portals.

Orders new services and devices from the AT&T FirstNet and Verizon portals after all required approvals are provided.

Creates and manages all required property management forms. Maintains on-hand stock of devices and supplies securely and ensures all property is accounted for in the EMSP storage room.

Produces annual assessments. Ensures compliance with industry standards and best practices of style and format.

Responsible for aiding in own self-development by being available and receptive to all training made available by the company.

Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output. 

Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.


Bachelor's degree in English, Journalism or Communications and a minimum of two (2) years’ related experience in Information Security and / or training, or equivalent combination of education and experience.


Must be able to obtain government security clearance


Advanced written and oral communications skills

Professional experience in preparation of reports, presentations, summaries and analysis

Strong interpersonal skills applied to interactions with all levels of authority

Excellent organizational skills with ability to pay close attention to details

Ability to manage multiple projects and priorities

Ability to produce quality work, meet critical deadlines and pay attention to detail in a fast-paced, demanding environment

Ability to be proactive, take initiative and accept accountability for assigned work functions

Ability to work independently and in a team environment


Ability to calculate figures and amounts such as discounts, interest, commission, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry. 


Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interrupt an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.



Ability to read analyze and interpret technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publications that conform to prescribed styles and format. Ability to effectively present information to top management, public groups, and / or boards of directors.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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