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General Clerk I

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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.


The General Clerk I position provides services related to mail administration, operations and technical support for the Program Support Center (PSC) Mail and Publishing Services and component agencies within the Department of Health and Human Services (DHHS), as well as to the broader Federal Government. This position requires comprehensive training on all mailroom equipment. Additional training will include all procedures related to workplace safety and handling of mail items. The General Clerk I position also includes light administrative work to be performed on a daily basis.   


Essential duties and responsibilities include the following. Other duties may be assigned.

Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.

Communicates well with customers to formulate solutions in the event of a problem and/or special request.

Sorts and collates mail.

Places mail in proper buckets/bins for distribution.

Opens envelopes to determine delivery destination.

Dates/stamps all incoming mail, as required.

Sorts mail such as returned letters, adjustments, bills, orders and payments.

Completes incorrect returned mail.

Receives outgoing mail and applies correct postage.

Arranges for pickup of outgoing mail.

Stamps mail with postage meters.

Folds letters, circulars, or other documents and inserts into envelopes for distribution.

Weighs mail to determine correct postage.

Places mail in metal bins and carries to departments for distribution.

Records registered mail.

Ensures office is adequately stocked with mail supplies.

Uses fax and scanning machines.

Maintains telecommunication system by following manufacturer's instructions.

Maintains safe and clean work area by complying with procedures, rules and regulations.

Maintains continuity among work teams by documenting and communicating actions, irregularities and continuing needs.

Contributes to team effort by accomplishing related results as needed.

Serves as back up to the on-site mail clerk.

Maintains office supply room, monitoring and recording as instructed.

Demonstrates and performs receptionist skills and qualifications.

Responsible for aiding in own self-development by being available and receptive to all training made available by the company.

Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output. 

Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.


High School Diploma or General Education Degree (GED) and one (1) year of relevant experience, or equivalent combination of education / experience.



Ability to work independently

Strong written and verbal communications skills and abilities

Ability to manage multiple projects under pressure and time constraints

Demonstrates the following skills:  Telephone skills, effectively informing others and verbal communication skills, Microsoft Office skills, listening skills, professionalism, customer focus, organizational skills, supply management and ability to handle high-pressure situations


Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.


Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.


Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer and/or controls. Must be able to talk and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. May be required to lift, push or pull 50 pounds or more using cart or hand truck. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. May work near moving or mechanical parts. May have exposure to chemicals, fumes, warehouse environment, or adverse weather conditions. May be required to use safety and personal protective equipment.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!