The Service Level Manager ensures a high degree of professional support when contacting the Service Desk, and provides functional guidance to the onsite and offsite technical staff. The Task Lead also provides an advanced level of expertise to resolve complex support assignments. 

Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental – Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays.

As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.   

​*Please note that this position is contingent upon the award.

The essential duties, experience, education requirements, and salary are subject to change.

ESSENTIAL REQUIREMENTS

• Must be able to obtain and maintain the required customer clearance for access to systems, facilities, equipment and property. 

• Bachelor's degree in Marketing, Business, Communications, or a related field required and a minimum five (5) years’ of relevant experience and/or training, or equivalent combination of education/experience.  

KEY DUTIES AND RESPONSIBILITIES

Essential Duties and responsibilities include the following. Other duties may be assigned. 

Standard Operating Procedures (SOP) and Documentation - will be responsible for adhering to, reporting on, and providing feedback on established SLAs. SLA’s will be evaluated prior to the award of the next option period to ensure they are still in line with the level of support.
In collaboration with the COR, shall refine the processes, develop any additional steps necessary, and document and maintain procedures and guidelines for the operations of IT support.i

Develop any additional steps necessary, and document and maintain procedures and guidelines for the operations of IT support.

Responsible for concept exploration (performance management, technology assessment, testing and validation) and assessments of systems.
Create integration concepts, performing analysis, in addition to devising a systems integration plan.

EDUCATION AND EXPERIENCE

• Bachelor's degree in Marketing, Communications, Digital media or a related field required and a minimum five (5) years’ of relevant experience and/or training, or equivalent combination of education/experience.  

• PMP certification and  Agile certification professional

•  5+ years managing web and application projects

PHYSICAL DEMANDS

Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.  Exposed to general office noise with computers printers and light traffic.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

EOE including Disability/Vet 

The estimated pay range for this role is $70K – 130K  with the final offer contingent on location, skillset, and experience. 

CNI offers a comprehensive benefits package that includes:

• Medical

• Dental

• Vision

• 401(k)

• Family Planning/Fertility Assistance

• STD/LTD/Basic Life/AD&D

• Legal-Aid Program

• Employee Assistance Program (EAP)

• Paid Time Off (PTO) – (11) Federal Holidays

• Training and Development Opportunities

Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).