R8159 • Office administrative support services
St. Louis, MO • Full-Time
SUMMARY
The Mortgage Clerk plays a crucial role in the daily administration of customer activities, specifically providing administrative support services to the USDA. This position involves a variety of tasks, including generating letters, reviewing documents, entering data, and conducting quality assurance activities to ensure smooth operations and customer satisfaction.
As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.
ESSENTIAL DUTIES
Basic mathematics skills.
Prior customer service experience required.
KEY DUTIES AND RESPONSIBILITIES
Must be able to obtain and maintain the required customer clearance for access to systems, facilities, equipment and property.
Essential Duties and responsibilities include the following. Other duties may be assigned.
Data entry, imaging documents, sort/scan incoming mail, prepare UPS labels for overnight mailings.
Research accounts, investigate unauthorized assistance cases, provide resolution.
Works and imports correspondence in the Electronic Customer File, work correspondence in the Electronic Customer File, work and import correspondence in the Electronic Customer File.
Responds to phone calls, voicemails, status calls, and emails, provide customer service support via email and phone.
Procures information from Insurance Companies via Telephone, update insurance information in LoanServ, issue payments to insurance companies.
Process tasks in LoanServ, process charge off and debt cancellations, process Skip trace information.
Document global system notes in Sagent.
EDUCATION
Associate's degree and a minimum of two (2) years relevant experience, or equivalent combination of education/experience.
PHYSICAL DEMANDS
Work is primarily performed in an office/warehouse setting. Regularly required to use hands to finger, handle, or feel. Regularly required to reach with hands and arms, occasionally above head. Regularly required to twist at the waist, climb and descend stairs while carrying objects. Ability to speak and hear. Frequently required to stand, walk, stoop, kneel, crouch or crawl. Occasionally required to sit and climb or balance. Regularly lifts and/or moves up to twenty-five pounds and occasionally lifts and/or moves up to fifty pounds. Works near moving mechanical parts. Regularly exposed to general office and general office machinery noise. May be exposed to warehouse, truck or forklift noise.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
EOE including Disability/Vet
CNI offers a comprehensive benefits package that includes:
Medical
Dental
Vision
401(k)
Family Planning/Fertility Assistance
STD/LTD/Basic Life/AD&D
Legal-Aid Program
Employee Assistance Program (EAP)
Paid Time Off (PTO) – (11) Federal Holidays
Training and Development Opportunities
Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).
#INDCNI