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The Systems Analyst supports the Pension Benefit Guaranty Corporation. This position serves as a computer systems expert on assignments that typically involve operations and maintenance of existing systems and solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.
Interfaces with internal project teams, management, customers and subcontractors.
Supports team in performing system upgrades, application of patches and vendor releases.
Reviews, analyzes and evaluates IT systems and user needs.
Writes detailed descriptions of program functions and steps required to develop or modify systems to include design documentation, solution environment plans and technical review documentation.
Familiar with a variety of advanced systems analysis concepts in order to develop solutions to complex problems.
Uses ServiceNow to initiate and move change requests through change approval and technical review boards and to request appropriate permissions for users for different environments.
Drafts test scripts and performs testing to include regression testing, smoke testing and user acceptance testing.
Develops and executes presentations using MS PowerPoint supporting the project to include regular Integrated Project Team (IPTs) presentations, agendas and minutes.
Demonstrates strong analytical skills to understand the requirements and ensure any configuration of the system or database meet the requirements.
Demonstrates ability to accurately understand the project goals and tasks, and to implement them in an efficient and effective manner.
Demonstrates good communication skills, both oral and written. Must be able to communicate effectively with staff across PBGC Departments like CMSD, ITIOD and PD. Must be able to document technical information accurately and clearly.
Strong interpersonal skills including the ability to listen and communicate effectively, apply strategic thinking and creative solutions to problems and foster teamwork.
Ability to test application against requirements and be able to run performance testing procedures to ensure the proper operations.
Ability to troubleshoot any potential problems, create and submit test reports and trouble tickets, and tracking tickets to closure.
Ability to write and maintain system documentation with changes or improvements to the database and/or system as the changes or improvements are implemented.
Must work with other project teams to ensure interfaced system code/modules are tested and working according to requirements.
Responsible for aiding in own self-development by being available and receptive to all training made available by the company.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.
EDUCATION / EXPERIENCE
Bachelor’s degree in Computer Science, Information Systems, Engineering, Business or a related field of study and a minimum of five (5) years’ of relevant experience.
CERTIFICATES / LICENSES / REGISTRATION
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Experience with Fedselect and Comprizon is preferred
Expertise with Oracle, SQL and Linux database design and Java programming language and experience with other databases and current programming languages. Also, experience with MS Windows
Broad knowledge of data sources, data flow, systems interactions, advanced computer equipment and software applications and advanced systems design techniques
Proficient knowledge and understanding of a variety of concepts, practices and procedures related to computer systems and applications
Ability to analyze and develop complex design objectives
Experience designing and documenting technical solutions
Proven ability to perform in an advisory capacity and to make recommendations for resolving issues
Excellent computer skills with demonstrated proficiency in Microsoft Windows / Office
Experience with ServiceNow
Experience with deployments/upgrades of COTS products
Experience with configuration, reporting, query building and common security frameworks
Experience with both Windows and Unix based tools preferred
Experience with both local and cloud-based deployments
Excellent customer service skills
Ability to work both independently and in a team environment
Ability to effectively manage multiple projects and priorities
Ability to perform many different roles, both at a detailed level and from a higher-level perspective
Ability to clearly and concisely communicate / explain technical information to a broad range of people with varying levels of technical expertise
Exceptional analytical, problem-solving and critical thinking skills
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!