Documentation and Reporting Specialist – EMS
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Documentation and Reporting Specialist – EMS (Enterprise Mobile Support) is responsible for supporting communication efforts for a business-to-government interconnectivity program. The Documentation and Reporting Specialist - EMS also assists team members in creating and maintaining IT Security-related documentation, processes, procedures and reports, as well as communicating information to internal and external stakeholders.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned. Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.
Assists with general and technical documentation.
Acts as a liaison for a business-to-government interconnectivity program, which includes tasks such as creating, receiving and transmitting business partner communications, task coordination and scheduling.
Maintains open lines of communication with business partners and up-to-date contact lists.
Assists team members in maintaining and updating internal / external reporting documents.
Supports others with Subject Matter Expert interviews.
Keeps meeting minutes, and assists in the creation of end-user community documentation.
Aids in updating IT security end-user documentation.
Regularly reviews, edits, and proofs documents. Converts documents into standard template formats that are ready for delivery to the customer. Ensures compliance with industry standards, and uses best practices of style and format.
Responsible for adherence to qualitative and quantitative standards as established to meet contractual obligations and changing business requirements.
Responsible for aiding in own self-development by being available and receptive to all training made available by the company.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output. Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and co-workers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions as the best of own ability.
Bachelor's degree and minimum of one (1) year related experience supporting information security programs, or equivalent combination of education / experience.
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Excellent written and verbal communication skills with strong command of the English language
Excellent organization and document creation skills with attention to detail
Ability to work well with others in a team environment and to assist team members when needed
Ability to manage shared mobile services email inbox throughout each day and takes appropriate action to address each email
Ability to keep EMSP Manager and DPMB Director updated on all pending actions requiring their attention to ensure timely completion
Ability to manage incoming requests for new services and devices submitted through the EMSP SharePoint and ServiceNow portals
Skilled proficiency in preparation of reports, presentations, summaries and analysis
Excellent interpersonal skills; ability to effectively interact with internal / external stakeholders in a professional manner
Excellent verbal and written communications skills with solid presentation skills
Exceptional customer service skills with ability to build positive, professional relationships
Ability to clearly and concisely communicate / explain technical information to a broad range of people with varying levels of technical expertise
Exceptional organization skills with ability to prioritize tasks and to effectively manage multiple projects and priorities
Ability to work under pressure and to meet tight deadlines
Ability to mentor and instruct others
Ability to work both independently and in a highly collaborative, team environment
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGRISTRATION
Industry relevant certification preferred
Ability to read, analyze, develop and interpret common information systems security documents.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!