Application Systems Analyst - ServiceNow
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Application Systems Analyst AD supports the Indian Health Services (IHS) Enterprise Architecture Program by working closely with global ITAM teammates, Enterprise IT partner teams, the ServiceNow team, and other asset owners to build and maintain the ServiceNow CMDB supported by multiple discovery integrations as a consolidated inventory source for hardware and software.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.
Provides Architecture and client facing support across technologies and vendors such as Cisco, NetApp, VMware, Windows/Unix/Linux environments, VMware’s vSphere and Microsoft Hyper-V on a set of enterprise-level IT systems.
Supports the development of infrastructure designs that are innovative, resilient and highly available.
Provides SME support on tiered storage systems, both on-premises and cloud and unified computing.
Supports high available web applications hosted across various operating systems and understanding of load balancing, elasticity, etc.
Fully engages in the implementation of Agile DevSecOps system framework into Enterprise Operations delivery.
Develops and presents white papers to bring next generation innovation to the client.
Provides SME automation of IT Infrastructure.
Supports operational SLA’s 99.99%.
Supports velocity of migration of workloads from on premise to cloud.
Provides SME support across the domain Lead and guides the work of junior technical staff. Serves as liaison between PM and technical staff in all aspects of projects. Plans project stages and assesses business implications for each stage.
Responsible for operational availability of all the systems hosted on the infrastructure.
Provides SME support of cloud hybrid COOP & DR plans.
Supports information assurance process in a technical role by complying with technical controls, technical checklists etc.
Assists and mentors junior members on the team.
Creates, reviews and updates CMDB requirements and processes with cross-functional teams to ensure CMDB accuracy.
Builds and maintains an updated knowledge base, scheduled and ad-hoc reporting, dashboard visibility supporting CMDB upkeep.
Proactively reviews inventory status of IT hardware and performing reconciliation analysis of IT asset records within our ServiceNow environment.
Identifies opportunities on how to better manage and reconcile inventory and related reporting.
Promotes ITAM best practices and consistent process execution across the team, this includes maintaining ITAM work instructions and standard operating procedures documents.
Defines audit and asset record reconciliation procedures for recurring data integrity refresh.
Researches new and innovative solutions and promoting process improvement.
Identifies and pursues process improvement, automation, and application integration opportunities.
Learns from and educates fellow team members.
Other duties as assigned.
Responsible for aiding in own self-development by being available and receptive to all training made available by the company.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and co-workers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions as the best of own ability.
Bachelor's degree from a four year college in Information Systems, Computer Science, Math, Statistics or an equivalent technical field. Splunk and ITIL certification(s) and/or ServiceNow Certification(s) a plus. Three (3) years’ of experience in a configuration management or IT inventory management role. Three (3) years’ of experience with ServiceNow ITSM framework. Previous experience with change management, risk analysis and/or business service mapping.
CERTIFICATES, LICENSES, REGRISTRATION
This position requires possession of or the ability to obtain and maintain a security clearance
U.S. Citizens / Green Card Holders only due to government or federal requirement
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Demonstrates excellent oral and written communication skills a high priority
Works with internal and external clients to investigate and resolve complex issues related to production level systems in a timely manner
Acts as Application System Analyst in specific designated areas and tools
Designs processes, improvements, and automation
Works with various internal teams to identify design specifications
Creates documentation and diagrams of new systems and processes
Optimizes the operation of domain specific systems with a constant focus on uptime and availability
Tracks and monitors Cloud environment metrics to determine growth and resource constraints
Recommends industry best practices
Performs tasks across various areas of technology to support the Cloud Ops team’s applications and infrastructure
Participates in rotating team on-call support for production systems
Provides mentorship to team members
Stays up-to-date on industry and job related trends and best practices, including reading relevant publications, articles, blogs, etc.
Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.
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