BUSINESS PROCESS SPECIALIST
The Business Process Specialist CMS DCS supports the Department of the Interior’s (DOI) Office of Special Trustee for American Indians (OST). The OST is in the process of converting historical documents stored at the American Indian Records Repository (AIRR) to electronic records (digitization). The collection of documents contains materials related to Indian Trust, education and other topics received from across the United States reaching back into the 18th Century. The Business Process Specialist is an expert in business process management with the ability to understand complex “as-is” processes in the field of Document Scanning, eDiscovery, Records Management and Quality Control, and Policy Management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.
Exhibits knowledge, experience and skill at working with extreme scale records (i.e. billion plus images) and the management of the digitization process.
Researches and analyzes core business processes to identify gaps, and recommends improvement areas for the organization’s performance and efficiency.
Oversees change management and collection of requirements for project initiatives, utilizing a knowledge and understanding of process mapping, data collection, data analysis, procedure writing, and documentation.
Develops and manages detailed project plans, and revises the plans to meet changing needs and requirements.
Responsible for aiding in own self-development by being available and receptive to any training made available by the company.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.
Bachelor’s degree in Business or related field preferred, but not required. Minimum of five (5) years’ relevant experience (or an equivalent combination of education and experience).
CERTIFICATES / LICENSES / REGISTRATION
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Knowledgeable in the analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications
Operational knowledge and understanding of a software development environment
Skilled proficiency using Microsoft Office Suite (i.e., Word, Excel, Outlook, etc.)
Uses analytical and problem solving skills as well as excellent diagramming and communication skills
Advanced ability in requirements gathering and elaboration
Demonstrated proficiency in eliciting user preferences around specific interface behaviors and related functionality
Ability to be self-motivated and to rely independently on system documentation for learning complex workflows of a customized enterprise change management system
Exceptional analytical, problem-solving and critical thinking skills
Excellent verbal and written communication skills
Ability to clearly and concisely communicate / explain technical information to a broad range of people with varying levels of technical expertise
Ability to work both independently and in a team environment
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.