Medical Case Manager – Non-Clinical
The Medical Case Manager – Non-Clinical supports the Nevada Army National Guard (NVARNG), State Surgeon’s Office, and the Deputy State Surgeon. This position is responsible for all aspects of maintaining and supporting Medical Readiness for 3,500 soldiers within the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.
Maintains the confidentiality of patient information in accordance with HIPAA regulations.
Performs assessments, referrals and case management for soldiers to support the medical readiness of the force to include blood pressure monitoring and behavior health under the direction of a NVARNG Behavior Health Officer.
Conducts soldier interviews concerning Individual Medical Readiness (IMR) and Medically Non-Deployable (MND) status and assists the soldier’s chain of command in ensuring the soldier understands his/her responsibilities in regards to their own IMR and MND case. The interview is performed face to face, by telephone, or e-mail.
Provides the soldier with all supporting documentation for the Soldier to take to his/her civilian provider or VA provider concerning the medical condition identified during the medical readiness, mobilization event, and command directed evaluation, including any self-disclosed condition.
Provides pre-populated counseling statement(s) to the soldier in order for the chain of command to properly counsel the soldier regarding compliance with medical readiness efforts. The Medical Case Manger – Non-Clinical does not counsel soldiers.
Provides non-clinical case management services in pre-approved locations for medical readiness events.
Educates the soldier on the expectations involved during the case management process.
Explains case management documentation required such as compliant or non-compliant.
Informs the soldier on available resources to receive care as needed or to return to a medically ready status.
Furnishes military providers with mandatory information and documentation as it is received and reviewed for accuracy in order for profiles to be modified, cases to be closed, or identification of soldier’s being referred to the Integrated Disability Evaluation System (IDES) process.
Generates medical charting notes in eCase system to include behavior health, under the direction of the Behavior Health Office within 24-hours of communications.
Maintains at a minimum written/verbal communication with all soldiers within the case management program every 30 days to ensure a continuity of care and medical compliance.
Responsible for aiding in own self-development by being available and receptive to any training made available by the company.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.
Bachelor’s degree in Nursing and a minimum of three (3) years’ relevant experience; or equivalent combination of education / experience.
CERTIFICATES / LICENSES / REGISTRATION
Current and unrestricted license to practice nursing in the state of Nevada
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Operational knowledge of computers with skilled proficiency in the use of Microsoft Office Suite and the ability to quickly grasp customized software systems
Solid organizational and leadership skills relevant to carrying out day-to-day responsibilities
Ability to manage multiple projects and priorities and to meet specified deadlines
Proficient in verbal, written and listening skills
Excellent customer service and relationship-building skills
Ability to interact and communicate with all levels of soldiers, military staff and management
Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.