The Documentation/Reporting Specialist (Tech Writer) is responsible for day-to-day documentation and dashboard support for IT staff at the Department of Health and Human Services, Indian Health Services (IHS).
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.
Independently writes and maintains IT documentation (including specifications, technical notes, user manuals, programming and operations documentation) in the style and format appropriate for the type of document.
Produces reports on a monthly basis to capture essential duties related to the contract.
Develops and updates project documents, such as Business Needs Statements, Business Cases, and Requirements Specifications, based on project meeting discussions and reviews.
Researches and develops documentation in support of specific customer requirements.
Writes and produces brochures, position papers, and technical proposals for various activities and information technology issues.
Produces the monthly newsletters.
Works closely with business analysts and quality assurance specialists to ensure accuracy and comprehensiveness of information and its presentation.
Maintains a current internal documentation library and provides or coordinates documentation services as required.
Reworks documentation produced under contract by other software development vendors to bring the documentation into compliance for distribution.
Produces manuals and documents in .pdf, ensures 508 compliancy, and uploads to appropriate repositories as directed.
Performs other writing and production assignments as requested.
Assists technical staff with documenting technical requirements and developing documentation deliverables for multiple processes and technologies.
Responsible for aiding in own self-development by being available and receptive to any training made available by the company.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.
Bachelor’s degree, preferably in English, History, Psychology, or other area requiring a significant amount of writing. Five (5) years technical writing experience (preferred). A working knowledge of SharePoint 2013/2016 to include creation of sub-sites and disbursing permissions, as well as producing and maintaining dashboards.
CERTIFICATES / LICENSES / REGISTRATION
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Excellent communication skills (verbal and written) and stellar customer service skills
A demonstrated proficiency in Microsoft Windows/Office
Sufficient typing speed to capture meeting discussions electronically in detail
Knowledge and basic understanding of all aspects of expository writing, including grammar, spelling, and proofreading
Demonstrated customer service and organizational skills
ITIL V3/2011 Foundations Certified (preferred)
ServiceNow Knowledge Management experience (preferred).
IT knowledge/experience and IT technical documentation experience (preferred).
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to identify the critical information and to summarize it during a wide- ranging discussion.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.