The Instructional Designer provides support to the United States Patent and Trademark Office (USPTO), Knowledge Management Support Services (KMSS). This position uses a formal structured approach to design and develop training materials in various formats, such as for classroom training, computer based training, e-learning and web-based courses, demonstrations, and presentations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.
Develops and conducts user training courses with a primary focus on automation tools.
Uses a formal structured approach to design and develop training materials in various formats, such as for classroom training, computer based training, e-learning and web-based courses, demonstrations, and presentations.
Ensures that course materials are kept current as new software revisions are released.
Evaluates curriculum requirements, makes recommendations on course improvements, and evaluates customer training needs to ensure operational requirements are met.
Develops new training materials as needed including electronic materials such as assisting with the generation of computer based training courses, e-learning and web based courses.
Ensures quality control of training materials.
Assists Senior Instructional Designers with participation on design teams or on special projects to identify and clarify upcoming training needs.
May participate in testing systems from the user's standpoint.
May participate in provision of training.
Responsible for aiding in own self-development by being available and receptive to any training made available by the company.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output. Responsible for aiding in own self-development by being available and receptive to all training made available by the company.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.
Bachelor’s degree in Instructional Design or a related field of study and three (3) years’ of experience; or equivalent combination of education / experience. Strong experience in adult learning and training required.
CERTIFICATES / LICENSES / REGISTRATION
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Proficient in Microsoft Office and other computer software/databases including, Adobe eLearn Suite, Captivate, Dreamweaver, Photoshop, Storyboard, and ability to develop courses from conception to delivery
Skilled in needs assessment, requirements development and analysis
Skilled in curriculum development, learning management systems, learning technology and evaluation
Proficient in the use of computers and Microsoft Office Suite with ability to quickly grasp specialized software programs
Ability to manage media files (i.e., audio, video, photographs, PDFs)
Excellent verbal and written communications skills with ability to develop and deliver training and performance support materials
Excellent customer service and relationship-building skills with ability to build and maintain positive relationships
Ability to work effectively with others in diverse and multi-functional roles
Ability to appropriately raise issues and concerns for resolution
Excellent organization skills with ability to successfully follow through on tasks
Ability to manage multiple projects and priorities and to meet specified deadlines
Proven ability to apply analytical thinking and problem-solving skills
Ability to effectively work both independently and in a team environment
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.