The Instructor provides support to the United States Patent and Trademark Office (USPTO), Knowledge Management Support Services (KMSS). This position conducts user training courses with a primary focus on automation tool training and assistance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following.  Other duties may be assigned.

Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.

Conducts user training courses with a primary focus on automation tool training and assistance.

Serves as an expert on major and ancillary USPTO automation tools and acts as a resource for other trainers.

Works in formal or informal settings including classroom training, presentations, demonstrations, one-on-one assistance and provides hotline assistance.

For formal training sessions, ensures all training materials are available, ensures all equipment is functional prior to start of session.

Troubleshoots training equipment problems.

Assists with modifications or customization of existing training materials.

Assists with the development of new training materials in all formats.

May be asked to test revised or new products from the user's viewpoint and provide input to help clarify training requirements and the development or refinement of training materials.

Trainer III may lead teams of trainers.

Responsible for aiding in own self-development by being available and receptive to any training made available by the company.

Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output. Responsible for aiding in own self-development by being available and receptive to all training made available by the company.

Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.

EDUCATION/EXPERIENCE REQUIRED

Bachelor’s degree and years’ of experience as specified by level below; or equivalent combination of education / experience. Experience in providing training in an adult learning setting.

Instructor I   (2 years’ of experience)

Instructor II  (4 years’ of experience)

Instructor III (6 years’ of experience) 

CERTIFICATES / LICENSES / REGISTRATION

JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES

Adept in technical components of curriculum design and development with ability to translate technical information into general language

Skilled proficiency using Microsoft Office (i.e., Outlook, Word, Excel, PowerPoint, etc.)

Excellent verbal and written communication skills with ability to clearly communicate and have the skills necessary to instruct with professionalism

Ability to command and conduct training sessions in a classroom setting with enthusiasm and clarity

Ability to skillfully assimilate and evaluate information and methods, and to deliver student-focused innovations for continuous improvement

Exceptional skills in researching, writing, reviewing and editing training materials and methods

Excellent interpersonal relations skills with ability to effectively interact with others in the performance of assigned duties and with all levels of personnel

Excellent customer service skills with ability to maintain positive working and professional relationships

Ability to recognize and analyze problems, summarize results and make appropriate recommendations

Problem-solving skills with ability to identify and resolve issues in a timely manner

Well organized and detail-oriented with ability to successfully manage multiple projects and priorities

Ability to be self-directed and proactive in work activities

Ability to plan, organize, coordinate and execute work

Ability to meet deadlines and work under pressure

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.

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