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Medical Office Clerk

Medical Office Clerk

Job ID 6308
Job Location Langley AFB - VA
Category Healthcare
Full-Time/Part-Time Full-Time

The Medical Office Clerk provides clerical and administrative support in wards, clinics, or other departments of a medical treatment facility for the Air Force Medical Service Commodity Council’s Medical Support Services (MSS).



Essential duties and responsibilities include the following.  Other duties may be assigned.


Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.


Greets patients and visitors at a front desk, information center or office setting.

Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.

Schedules medical appointments and determines patient eligibility for services. Relays general instructions to patients, or makes referrals to other sections.

Locates, updates and files medical records as needed.

Organizes and researches patient records, extracts needed information, and reviews records for completeness, accuracy, and consistency within established guidelines.

Ensures arrival of medical records prior to appointments.

Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).

Performs other administrative and clerical duties in support of the medical care and operational support.

Creates appointment schedules and templates in patient appointment computer system.

Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.


Responsible for aiding in own self-development by being available and receptive to any training made available by the company.


Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize output.


Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers.  Will report any unsafe conditions and/or practices to the appropriate supervisor and Human Resources.  Will immediately correct any unsafe conditions as the best of own ability.



High school diploma or general education degree (GED) and a minimum of six (6) months relevant experience. General medical terminology and ethics, and general office administrative skills required. Must be a fully qualified typist with a minimum of 50 WPM.



Ability to operate standard office equipment such as computers, typewriters, copiers, fax machines, telephone systems and office automations systems

Skilled proficiency in the use of Microsoft Windows and Office programs (i.e., Word, Excel, Outlook, PowerPoint, etc.)

Ability to plan, organize, schedule, and coordinate activities such as appointments, meetings, and timelines

Proficient in general medical ethics and telephone etiquette

Excellent verbal and written communications skills with ability to prepare written documents and reports

Knowledgeable and proficient in the use of the English language as to professional business grammar, spelling, punctuation and capitalization in the preparation of correspondence

Exceptional customer service skills

Excellent organization, critical thinking and problem-solving skills

Knowledge of safe work behaviors with ability to report unsafe working conditions and behavior

Ability to interact, demonstrate tact and communicate effectively at all levels and across diverse cultures in a variety of situations

Ability to work effectively both individually and in a team environment



Basic Life Support-Provider (BLS)


This position requires having the following immunizations, with accompanying proof copies of such records, prior to an offer of employment.  The responsibility of purchasing these immunizations and/or gathering these records is the responsibility of each interested candidate.

Hepatitis A / Hepatitis B (3-shot series for immunity)

Measles / Mumps / Rubella (MMR)

Varicella (Chicken Pox)


TB Skin Test with negative results (if positive, proof of negative chest results within the past 12 months)





Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.



Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.



Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.