Skip to main content
IT Solutions and Services

IT Solutions & Services

IT Solutions and Services

Overview

ITSS strives to become our clients' go-to strategic partner by supporting their mission-facing operations and infrastructure through the application of critical thinking and leading technology solutions that are tailored to their needs. Our offerings include Application Development, Data Management, Business Intelligence and Data Analytics, Agile Development, Cyber Security, and Help Desk support. We currently provide IT services to 14 programs across 10 agencies within the federal government.

Application Development and Support

Delivering high quality, cost effective and reliable IT systems in a short period of time.

When it comes to application management services, every organization’s journey starts with a strategic decision to extend and enhance an existing solution, or build an entirely new application to meet their needs. CNI takes a holistic approach and offers scalable services that incorporate application development efforts and existing application support.

Our expert development architects, project managers, and developers are able to create secure, high-quality solutions that enable you to take advantage of new opportunities and quickly respond to new business challenges. Our tools, processes and best practices streamline development to increase productivity and ensure a quality product. CNI offers full application lifecycle support including project management, requirements elicitation, architecting the solution, designing the application, and developing the code.

Contact us today to learn more about how we can help you with your next application development project.


Capabilities

Big Data Analytics

  • Data Clean Up & Mining
  • Performance Optimization
  • Insights and Reporting

Application Development

  • Requirements Elicitation
  • Architecture & Design
  • Code Development
  • Legacy Modernization
  • Technology Migration

Mobile App Development

  • Requirements Elicitation
  • Analysis & Design
  • Development & Testing
  • Support & Upgrades

Application Support

  • Application Enhancements
  • System Administration
  • System Patches & Upgrades
  • Bug Fixes
  • Performance Tuning
  • Release Management
  • Production Support

Cybersecurity

When you need a security partner you can trust, we bring the experience and expertise you need to secure your information assets.

Protecting information and networks has never been as important or as complex as it is in today’s connected environment. CNI specializes in providing security services to support an integrated risk management framework. We help customers understand, document, manage, respond to, and mitigate security threats. We utilize a frame work that encompasses best practices, management, operational and technical security controls ranging from passive protective measures to active defensive responses. We bring a set of methodologies that enable us to assess the situational security posture of sensitive information and information systems in a consistent and repeatable approach to determine appropriate security measures required to secure the information assets. We are committed to understanding and meeting specific customer goals and requirements.

Contact us today to learn more about how we can help you with your next cyber security project.


Capabilities

Continuous Monitoring

  • Security Monitoring
  • Security Operations Center
  • Incident Response & Forensics

Security Controls

  • Selection & Implementation

Risk Assessments

  • Penetration Testing
  • System Assessments
  • Threats Information

Policy Guidance & IT Governance

  • Security Compliance Program
  • Establish Policies, Procedures, and controls
  • Continual Assessments

Information Technology Services

Delivering transparency, accountability and continuous improvement to support your IT needs.

As the role of technology in business operations continues to grow, the workload of internal IT teams has increased dramatically. By relying on Chickasaw’s IT Services, organizations are able to free up internal IT resources to support the goals of their project. Our cost effective services provide the tools organizations need to boost team productivity.

We pride ourselves on our strong relationships with customers and strive to provide excellent customer service. Whether implementing new solutions, optimizing current environments, performing technology refresh and upgrades, or providing day-to-day customized technical support, we want to be your true business technology partner. We bring skilled resources, structured and proven methodologies, and certified, professional project managers to every project.

Contact us today to learn more about how we can help you with your next information technology project.


Capabilities

Desk Side Support

  • IT Asset Tracking
  • Operating System Upgrades
  • Migrations
  • Phone System Support

Infrastructure Support

  • Network Services
  • Infrastructure Consulting
  • Data Center Support
  • Server Support

Help Desk

  • Tier I, II, III Services
  • Monitoring & Improving
  • Knowledge Management
  • Request Fulfillment
  • Incident & Problem Management
  • Multi-Channel Contact Options

Contracting Vehicles

  • SBA 8(a) Tribally Owned Set-Aside
  • Small Business Set-Aside
  • GSA Schedules
  • GWACS
  • IDIQ’s
  • BPA’s

ITSS Capability Presentation

PDG Slideshow
PDF Slideshow
(click to download PDF - 1.97 MB)

Past Performance

Federal Aviation Administration (FAA)/Department of Transportation (DOT)

The FAA Enterprise Services Center is a shared service provider, offering various services to multiple government agencies on a fee-for-service basis. ITSS has performed on this contract for 12 years. Our help desk supports approximately 80,000 users nationwide with IT support. Our tasks include staffing the Tier 1-3 Help Desk which includes Desktop Support, Asset Management, Quality Documentation and Deployment Activities. Our team offers our clients reliable and exemplary 24/7 service desk support 365 days of the year. Our team boasts a 16 second average speed to answer with a customer satisfaction of 97% while implementing tools that have reduced staffing requirements by 10%. ITSS supports the financial platform, acquisition system, time and attendance system, payroll system, performance management system, and the enterprise architecture and solution.

Companies

Division Contact

Aaron Walton
President, ITSS Division

Aaron Walton brings over 20 years of IT and leadership experience to CNI. He began his career as a help desk technician and has held positions since including COO of a mid-sized federal government contracting firm. He holds multiple degrees, including an MBA, and a number of industry related certifications.

Contact Us

So we can better serve you, all fields are required.