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Records Processing Technician

Records Processing Technician

Job ID 5290
Job Location Rockville - MD
Full-Time/Part-Time Full-Time

The Records Processing Technician supports the Centers for Medicare & Medicaid Services (CMS) Payment Error Rate Measurement (PERM) program for Medicaid and Children’s Health and Insurance Program (CHIP).  This position is responsible for the timely processing of records received for PERM reviews.



Essential duties and responsibilities include the following.  Other duties may be assigned.


Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.


Processes records received via mail, fax, secure email, and the secure File Transfer Protocol (SFTP) in the document management system.


Scans, indexes, and performs quality reviews of records received to support PERM Medical and Data Processing reviews.


Files and destroys hard copies of records in accordance with approved procedures.


Understands and abides by CNI security and HIPAA policies including patient information confidentiality.


Supports the call center by following up with providers who have not sent in records since the first request was submitted.


Records all results from contacts in call center database.


Responsible for aiding in own self-development by being available and receptive to all training made available by the company.


Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output. 


Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers.  Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources.  Will immediately correct any unsafe conditions to the best of own ability.



High school diploma or general education degree (GED) and a minimum of two (2) years relevant experience and/or training, or equivalent combination of education / experience. Experience with medical record formats and content.




Ability to manage multiple tasks simultaneously

Ability to make sound, well-informed and objective decisions; perceives the impact and implications of decisions

Ability to organize work and set priorities

Proficient in MS office and Adobe Acrobat Pro

Skilled in facilitating teamwork and coordinating efforts for the successful achievement of goals

Excellent verbal and written communication skills

Ability to work effectively, both independently and in a team environment



Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.



Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.



Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.